- Limited lifetime warranty on metal frame and related welding
- Ninety (90) day limited warranty on upholstery. See below for conditions of warranty
- Two (2) year limited warranty on all other components
SPORTLINE™
- 2 Year Warranty
- Goods delivered are warranted to be free from defects in materials or workmanship for 2 (two) years from the date of delivery. Main frame has life-warranty. Sportline Pilates shall repair or replace any unit or product or part of such product that proves to be defective within the warranty time period. Company will replace worn out parts & distressed upholstery within the warranty time frame.
- It is the purchaser's responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice the company will be able to contact you immediately. Company may reach out if product upgrades are required.
- Please inspect your order upon delivery. Missing parts fall under warranty. A claim that the order is missing parts must be made within 5 (five) business days of delivery. The warranty applied while equipment remains in the possession of the original owner with a receipt including purchase date.
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Owners product will be considered null and void from the warranty terms and conditions if the user doesn’t follow maintenance and safety guidelines. This warranty does not apply to user errors. If the equipment is used outdoors, experiences weather damage, improper use, abuse, improper storage conditions, and unforeseen damage. Warranty does not cover possible shipping charges, and/or customs fees.
FUSE LADDER" LIMITED LIFETIME WARRANTY
Terms of Limited Lifetime Warranty Fuse Ladder LLC offers the following limited lifetime warranty, for the periods as stated below from the date of purchase, to the original owner of
their products, upon presentation of an original invoice in their name.
Light Commercial Warranty allowing for a maximum usage of 27.5 hours per week. Our manufacturer will repair or replace any mechanical part that malfunctions due to defects in materials and/or workmanship during the warranty period. The warranty excludes normal wear and tear, damage due to negligence or misuse, abuse, modification or unauthorized repair; scratches to the finish, and tears or indents in the upholstery. Fuse Ladder will, at its discretion, repair or replace any parts deemed defective during the warranty period. If we opt to repair or replace your apparatus, this may require that your product be returned for inspection at our premises prior to sending out replacement apparatus. Parts repaired or replaced under the terms
of this warranty will be warranted for the remainder of the original warranty period only. This warranty does not cover shipping charges, customs clearance fees (where applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty. This warranty will be null and void if springs are not changed as specified, or if all safety, maintenance and usage instructions as specified in the manuals are not observed, or if the equipment is used for any other purpose other than exercises in the Pilates repertoire, or if the equipment has been
subjected to accident, abuse, improper service, or modification not authorized by Fuse Ladder.
Duration of Limited Warranty
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Metal Frames & Welded Components - 10 year warranty
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Other Non-wear and Tear Components - 2 year warranty
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Ropes, Straps, Spring Clips, Handles - 1 year warranty
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Springs - 2 year/3,000 hours warranty is given on all springs, expecting that a decrease of 5% of the spring power per 1,500 hours usage is acceptable according to international standards. Springs should be replaced after a maximum of 3,000 hours use or 2 years, whichever is earlier.
In the event of any signs of damage or wear springs should be replaced immediately regardless of age or usage.
- Upholstery - The upholstery fabric on the Fuse Ladder will be replaced if it fails to give normal wear for 90 days from the date of delivery. Proof of
damage may be required. This warranty does not cover cuts, scratches, burns, stains, soiling, or damages caused by unreasonable use such as wearing jewelry or inappropriate clothing while using the equipment. We reserve the right to substitute an equivalent fabric if an identical fabric is not
available. Upholstery must be properly cared for as laid out in the manual.
Warranty Return Procedure You must call Fuse Ladder or its Authorized Distributor for authorization prior to returning the equipment. The customer is responsible for the cost of
returning products to Fuse Ladder (or their appointed Distributor) for warranty adjustment should this be deemed necessary. The customer is responsible for any damage or loss incurred during shipment back to Fuse Ladder (or their appointed Distributor). The customer is responsible for the cost of return freight to them in the event Fuse Ladder declines to make a warranty adjustment. Fuse Ladder does not accept responsibility for any
items returned without a pre-approved authorization number, which must be clearly marked on the outside of the package.
Limitation of Liability The above is our exclusive warranty and is in lieu of all other warranties, express or implied, including warranties of merchantability or fitness for any
purpose. In no event shall Fuse Ladder or their Distributors be liable for incidental, consequential or punitive damages.
PRIVATE PILATES
WARRANTY CONCEPT:
- The warranty for products shall expire two (2) years after the invoice date of the purchase
- Anti- bactarial leather parts, soft straps are not included in warranty
The warranty is void if:
- Products are incorrectly installed and /or installed by non-qualified persons.
- The equipment is not in the ownership of its first buyer.
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The equipment has been subject to an accident, neglect, misuse, any kind of abuse or deterioration due to causes other than normal wear and tear.
- Products are incorrectly installed and /or installed by non-qualified persons.
- Original pieces have been substituted by non-original pieces.
- The equipment is not in the ownership of its first buyer.
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The warranty does not cover damages like rips, cuts, burns, spots, damages of cleaning materials that had not been approved by Private Pilates, damages of atmospheric conditions and improper use of the good.
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Once proven the defect or inconsistency of material or manufacturing, Private Pilates will repair or substitute the defect part or the whole part, according to valuation of necessity.
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The repaired or substituted parts will maintain their warranty for the remaining period of the original equipment.
- Warranty does not cover shipping damages.
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Warranty does not cover shipping fees, custom fees or any kind of costs to install shipped pieces.
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In no case, warranty will give authorization for indemnity for direct or indirect damages caused to persons or objects.
ALIGN-PILATES LIMITED LIFETIME WARRANTY
Terms of Limited Lifetime Warranty
Align-Pilates offers the following limited lifetime warranty, for the periods as stated below from the date of purchase, to the original owner
of their products, upon presentation of an original invoice in their name. The warranty is a Light Commercial Warranty allowing for a
maximum usage of 27.5 hours per week.
Align-Pilates will repair or replace any mechanical part that malfunctions due to defects in materials and/or workmanship during the
warranty period. The warranty excludes normal wear and tear, damage due to negligence or misuse, abuse, modification or unauthorized
repair; scratches to the finish, and tears or indents in the upholstery. Align-Pilates will, at its discretion, repair or replace any parts deemed
defective during the warranty period. If we opt to repair or replace your apparatus, this may require that your product is returned for
inspection at our premises prior to sending out replacement apparatus. Parts repaired or replaced under the terms of this warranty will be
warranted for the remainder of the original warranty period only. This warranty does not cover shipping charges, customs clearance fees
(where applicable) or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.
This warranty will be null & void if springs are not changed as specified or, if all safety, maintenance and usage instructions as specified in
the manuals are not observed or, if the equipment is used for any other purpose other than for recognized Pilates repertoire or if the
equipment has been subjected to accident, abuse, improper service, or modification not authorised by the Align-Pilates.
Duration of Limited Warranty
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Metal & Aluminum Frames & welded components - 10 year warranty
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Wooden Frames, Gear bar and foot bar mechanisms - 5 year warranty. Wooden frames must not be positioned next to convection radiators or air conditioning units.
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Other non-wear and tear components - 2 year warranty
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Ropes, Straps, Spring Clips, Handles, Fuzzies, Wheels, foot straps, Rotational disks & powder coating - 1 year warranty
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Springs - 2 year / 3,000 hours warranty is given on all springs, excepting that a decrease of 5% of the spring power per 1,500 hours usage is acceptable according to internationally standards. Align-Pilates Springs should be replaced after a maximum of 3,000 hours use or 2 years, whichever is earlier. In the event of any signs of damage or wear springs should be replaced immediately regardless of age or usage.
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Upholstery - The upholstery fabric on Align-Pilates equipment will be replaced if it fails to give normal wear for 90 days from the date of delivery. Proof of damage may be required. This warranty does not cover cuts, scratches, burns, stains, soiling, or damages caused by unreasonable use such as wearing jewellery or inappropriate clothing whilst using the equipment. Align-Pilates reserves the right to substitute an equivalent fabric if an identical fabric is not available. Upholstery must be properly cared for – do not use chemical sprays or industrial soaps. Align-Pilates recommend using GymWipes (www.2xlcorp.com/contact-us/) to clean upholstery and wipe down equipment.
Warranty Return Procedure
The customer must call Align-Pilates or its authorized Distributor for authorization prior to returning the equipment. The customer is
responsible for the cost of returning products to Align-Pilates (or their appointed Distributor) for warranty adjustment should this be
deemed necessary. The customer is responsible for any damage or loss during shipment back to Align-Pilates (or their appointed
Distributor). The customer is responsible for the cost of return freight to them in the event Align-Pilates decline to make a warranty
adjustment. Align-Pilates do not accept responsibility for any items returned without a pre-approved authorization number, which must be
clearly marked on the outside of the package.
Limitation of Liability
The above is our exclusive warranty and is in lieu of all other warranties, express or implied, including warranties of merchantability or
fitness for any purpose. In no event shall Align-Pilates or their Distributors be liable for incidental, consequential or punitive damages.
METALIFE WARRANTY
See all warranty details for your part, accessory, or equipment.
Your MetaLife product is warranted against manufacturing defects that have been duly verified by Metalife Ind. And Com. De Móveis Ltda. Or by its authorized technical assistance network, during the legal term of 03 (three) months, counted from the date of the invoice, with MetaLife granting 21 (twenty-one) months free of charge as an additional guarantee, totaling 24 (twenty-four) months as a longer term, following the classification below:
- 03 (three) months ropes, upholstery, fabrics, rubbers and in cases of displacement or corrosion in surface finishes such as paints (including varnish), chrome plating, nickel plating and zinc plating;
- 06 (six) months hardware, plastic parts and springs (only against the breaking of these pieces);
- 24 (twenty-four) months structural parts in wood or metal that are subjected to structural stresses.
The serial number, invoice number, type and / or model of the equipment must be supplied in order to request the guarantee and facilitate its service.
The legal and / or extended guarantees are automatically invalidated if:
- The use of the product is not exclusive to exercises defined by the pilates method;
- Parts, tools, or substances (lubricants, cleaners, etc.) not indicated in the equipment manual and / or non-original are detected;
- The guidelines, recommendations, and specifications in the equipment manual for use, pre-use inspections, product reviews and preventative maintenance are not followed, and these costs are not covered by MetaLife;
- In the installation of the product, the specifications and recommendations of the equipment manual are not observed for the conditions of the installation site of the product, such as leveling and stability of the floor, suitability of the site for installation, use of suitable tools and failure to comply with the assembly steps;
- There has been an improper use, misuse or if the product has undergone changes or aesthetic and / or functional changes, as well as, has been carried out by persons or entities not authorized by MetaLife Ind. And Com. De Móveis Ltda;
- There are signs of product violation, removal and / or tampering of the serial number or product identification label and springs, replacement of parts by others that are not original or not authorized by Metalife Ind. And Com. De Móveis Ltda.
The legal and / or extended warranties do not cover:
- Expenses with the installation of the product performed by persons or entities not authorized by Metalife Ind. And Com. De Móveis Ltda;
- Expenses arising and resulting from the installation of parts and accessories that do not belong to the product, even those sold by Metalife Ind. And Com. De Móveis Ltda., Except for those specified for each model in the equipment manual;
- Expenses with labor, materials, parts and adaptations necessary to prepare the place for installation of the product;
- Failure to operate the product due to lack of user knowledge in the pilates application;
- Services and / or expenses for maintenance and / or cleaning of the product;
- Failures in the normal operation of the product due to lack of cleaning and excess waste, or due to the existence of objects foreign to the operation and purpose of use;
- Transport of the product to the final location of the installation;
- Products or parts that have been damaged as a result of removal, handling, falls or acts and effects arising from nature, such as oxidation, exposure to moisture or rain, flood, tornado, seismic events, etc.;
- Costs of inspection and diagnostic processes (including technical visit fee) determining that the failure was caused by reason not covered by this warranty;
- Expenses arising from sending and returning the product for maintenance;
- Displacements for products that are installed outside the headquarters of the Metalife technical assistance center, which may charge the locomotion fee of the technician, previously approved by the consumer, according to the mileage table used by Metalife Ind. And Com. De Móveis Ltda. authorized service center Metalife;
- Parts worn by natural use such as handles, upholstery, rubber trim, springs, ropes, carabiners, handles, as well as the workmanship used to replace these parts and the consequences of such occurrences.
General considerations:
- Metalife Ind. And Com. De Móveis Ltda. Does not authorize any person or entity to assume on its behalf any other responsibility related to the guarantee of its products other than those set forth herein;
- Metalife Ind. And Com. De Móveis Ltda reserves the right to alter general, technical and aesthetic characteristics of its products, without prior notice, and this guarantee term is valid for products sold and installed in the Brazilian territory;
- For your peace of mind, preserve and maintain the warranty term, the equipment manual and the invoice of purchase of the product always in hand;
- In order to prevent the equipment from being sent to the Metalife factory where it would be analyzed, we suggest sending photos and / or videos related to your request to facilitate the issuance of the report, which will make your service even faster;
- It is the responsibility of the owner of the equipment any and all occurrences that may cause physical and / or material damages to third parties due to improper use, improper installation, lack of accompaniment of a professional accredited in the pilates method or even by the lack inspections (before each use), preventive reviews and maintenance of all Metalife equipment, according to the owner’s manuals that accompany the products;
