The machine is solid and I like the full refiner height which is why I thought it was an upgrade from my balanced body IQ. However, it’s noisy. I can’t stand the noise behind my head with every roll of the machine. Also the bed is harder and the platform is really rough on the feet.
I wish I had gotten a different brand.
I still did not get my jump board that was backordered, but so far love the reformer
The customer service is awesome. I have a week of window to receive the product in person, and the customer service make sure that the delivery would happen per my request. The delivery company (BTX Logistics) they use is also very good & so professional. They called me & make sure that the delivery would be on time. Due to the pandemic, they only can drop it off at the curb side; however, the driver was willing to pull his truck to my drive way & put the big box at my front door. That makes it easier to move things inside of the house. For a big machine like this, I am glad that I go with Pilates Connector. Customer service is so important for this kind of purchase.